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Frequently Asked Questions
1. Do you provide Decor Consultations?
Yes! We offer a free 1 hour In-Person Consultation. Don't worry, we come to you.
2. Do you have a showroom where we can take a look at your collection?
Yes! Please contact us to book an appointment. All of our inventory is also online for easy viewing.
3. How long is my quote valid for?
All quotes are valid for 10 business days from the quote creation date and are subject to availability. Please book as soon as possible to guarantee your pricing.
4. Do you have a minimum?
Yes, we do have a minimum per order per event. Please read below
Fresh Floral - $500 before HST & labour charges (delivery/setup/pickup)
Wedding Backdrops/Canopies/Draping - $800 before HST & labour charges (delivery/setup/pickup)
Event Rentals - $400 before HST & labour charges (delivery/setup/pickup)
5. How far in advance should we book with you?
Our bookings are based on a first-come, first-served basis. We recommend booking as soon as you have reserved your venue, especially if your event date is in a peak season.
6. Is your company LGBTQI friendly?
Absolutely! We welcome and work with all individuals who are apart of the LGBTQI community. We accept and support all of our clientele.
7. Do you service areas outside of the GTA?
Yes, our team will work outside of the GTA. If your event is over 100 kms away from our Design Studio, we charge a $0.54/km. If late night pickup of decor items is also required for your event, our team requires overnight accommodation as well as food & beverage allowance for the day.
8. How long is the rental period?
Our prices are based on a rental period of 1 day. If you need to extend your rental, additional fees will apply.
9. May I pick up the rentals myself?
Most of our rentals can be picked up as long as you have a suitable vehicle for pickup and a decor/production team to do the setup. However, some items such as sensitive items &/or items that require specialized capabilities or procedures may require our delivery/pickup services only.
10. When can I pick up and return my rentals?
Our usual pick up day is Friday and return day is Monday. If it’s a long weekend, Tuesday would be the return day. Some items may have different pick up times depending on availability.
11. I lost / broke your item! What now?
Accidents happen. The client is responsible for loss or damage of items and will pay for the cost of replacement or repair (including the travel fee/shipping fees required to replace the lost/damaged item). CHAI Weddings + Events will assess the damage and provide the client with an invoice for the cost of repair or replacement of the item(s).
12. Is cleaning included in your rental prices?
Cleaning is not included in our rental rate except the fabrics. Candles and any wax need to be removed from candle holders to avoid a cleaning charge. An additional cleaning fee charge of $25/hour will be assessed for non-compliance.
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